About VAVAIA and the Privacy Policy:

VAVAIA has drawn up this Confidentiality Policy in order to inform you of its policy and practices regarding the collection, use and disclosure of information concerning you, which you have communicated to us on the website.  vavaia.fr .

VAVAIA protects the privacy of its Internet users by respecting the applicable regulations in force. Thus, VAVAIA, as data controller, has notified the National Commission for Informatics and Liberties of the collection and processing of your personal data (the “Personal Data”).

Data collected

The Personal Data that we are mainly likely to collect and process about you are as follows:

• Data relating to your identity, such as your name, contact details, email address;
• Data relating to your means of payment, in particular your credit card number and its expiration date;
• Data relating to the monitoring of our commercial relationship, in particular your order number, the history of your purchases, your requests to VAVAIA customer service,
• Your preferences and interests
• Electronic identification data, including your IP address or browsing information relating to your device.

Purposes of collecting your Data

If you decide to use the Site, you agree that VAVAIA will collect, use and disclose information about you, including personal and financial information, under the conditions set out in the Privacy Policy. If you do not agree to the terms of this Privacy Policy or any changes to these terms, please leave the Site and do not purchase any VAVAIA products offered for sale on this Site.

In addition, VAVAIA may also collect personal information from you when you communicate with VAVAIA, when you provide your contact details at the time of your visit to vavaia.fr .

If you choose to interact with VAVAIA through a social media or other third-party service, we will collect the information you provide to us through that platform.

Your Personal Data is collected on the basis of your explicit consent, or because it is necessary for the execution of your orders (execution of a contract) or because it meets a legitimate interest of VAVAIA (for example processing of the fraud).

Thus, your Personal Data is collected in order to:

• Handle your questions and requests for information;
• Allow you to create a personal “My Account” space and thus purchase our products online;
• Manage your online orders and their delivery as well as applicable guarantees;
• Ensure the security of online transactions, prevent fraud and payment incidents;
• Manage and optimize customer relations;
• Profile you;
• Subject to your consent: send you information about our offers, news and events (newsletters, invitations and other publications);
• Improve the operation of the Site;
• Offer personalized services;
• Detect possible fraud;
• Analyze Site traffic;
• Manage and respond to repair requests, as well as provide after-sales services;

The information essential to VAVAIA to fulfill the missions described above is indicated by an asterisk on the different pages of the Site. If you do not complete these mandatory fields, VAVAIA will not be able to respond to your requests and/or provide you with the products and services requested. Other information is optional and allows us to know you better and improve our communications and services to you.

Recipients of your Personal Data

Your Personal Data is processed by VAVAIA.

They will not be transferred or made accessible to any third party: only possible subcontractors of VAVAIA for exclusively technical and logistical reasons (transporters, hosting and Site maintenance providers, payment and fraud management providers, service providers techniques in charge of sending emails, etc.); from certain commercial partners, with your agreement: for example, we will share your data with third parties who organize an event jointly with VAVAIA.

Finally, VAVAIA may be required to communicate your Personal Data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if this communication is necessary to ensure the protection and defense of its rights.

Sharing on social networks

You have the possibility of sharing certain information or content (product sheet) present on the Site on social networks. By clicking on the "f", "X" of X or the "P" of Pinterest, the content is exported from VAVAIA's servers and sent to the website of the relevant social network. Your publication will then be governed by the conditions of use of the social network you have chosen. Content exported from our Site to social networks is under your sole responsibility. VAVAIA cannot under any circumstances be held responsible for any use, exploitation or action on the part of said networks, as soon as the content is exported from the Site.

The duration of the conversation

VAVAIA undertakes to use Personal Data only for the duration necessary to achieve the purposes described above.

The Personal Data concerning you, collected and processed in the “Contact” section, will only be kept for the duration of the processing of your request.

Data relating to your orders will in principle be kept by VAVAIA for a period not exceeding the applicable legal limitation periods. However, this Data will also be viewable on your customer account as long as it is active. As soon as your customer account is closed, this Data will be archived for accounting and evidentiary purposes during the aforementioned limitation periods or will be destroyed if the said periods have expired.

Your Banking Data will be kept securely for the duration necessary for validation of your order and payment and will then be immediately destroyed. In the event of a payment incident, your Data will be kept for the duration of the incident management, then for a period of three (3) to five (5) years depending on the severity of the incident.

Your Identification Data used, with your agreement, for the purposes of sending newsletters and other VAVAIA publications will be kept for a period of three (3) years from their collection or your last contact (for example, a request for documentation or a click on a hyperlink contained in an email; however, opening an email cannot be considered as a contact on your part).

Your customer account on the Site will remain active as long as you have not decided to close it and as long as you make purchases on our Site. In the event of prolonged inactivity on your part for a period of three (3) years, this account will be deactivated.

At the end of this three-year period, VAVAIA may contact you again to find out whether or not you wish to (i) continue to receive our newsletters and other publications and/or (ii) keep your customer account on the Site. Your Data will also be destroyed within a maximum of two (2) working days from your unsubscription request.

In any case, you have the option to close your account and/or unsubscribe from newsletters at any time. To do this, you can contact our customer service by email at the address  contact@vavaia.fr or by clicking on the unsubscribe link attached to each newsletter.

Security

VAVAIA has implemented appropriate technical and organizational measures to ensure the confidentiality and security of your Personal Data.

VAVAIA's IT systems are subject to state-of-the-art physical and software protection. Physical and electronic backup procedures for data collected on the Site are implemented, in accordance with current French legislation relating to the protection of personal data and market standards.

All financial information that you provide on the Site is stored on the secure Site of the financial institution chosen by VAVAIA. Transactions concluded on the Site are protected by an SSL encryption process.

Please be aware, however, that no data transmission over the Internet is 100% secure and any information communicated online can potentially be intercepted and used by others than the intended recipient.

Changes and Updates to the Privacy Policy

By using our Site, you agree to the collection, use and disclosure of your Personal Data in the manner described in this Privacy Policy.

VAVAIA may modify and update the Confidentiality Policy at any time. If VAVAIA wishes to use your personal data in a manner different from that stipulated in the Privacy Policy in effect at the time of collection, these changes will be published in a new version of this Privacy Policy. If VAVAIA intends to disclose Personal Data to third parties or affiliates in a manner not set out in this Privacy Policy, VAVAIA will notify you in writing in advance and provide you with the opportunity to opt out of this new use. or this disclosure of your Personal Data.

Due to changes that may occur in the Privacy Policy, we invite you to regularly visit the “Confidentiality” section.

Rights of individuals regarding the data collected

In accordance with the regulations in force, you have the right to access and rectify your Personal Data, as well as the right to request its erasure, to oppose its processing and to obtain its limitation or portability to the extent applicable, the possibility of objecting to the processing of this data for legitimate reasons or at any time in the context of an opposition to the use of your data for commercial purposes, as well as to provide instructions regarding the fate of your data after your death.

You can also object to your Personal Data being used for the purposes of establishing your customer profile; in this case you will no longer be able to benefit from personalized offers or services.

These rights can be exercised directly with VAVAIA by email at the address  contact@vavaia.fr . You may be asked to provide proof of identity.

Furthermore, you can at any time request to no longer receive our communications relating to our offers, news and events by using the hypertext link provided for this purpose in each email we send you. You can also contact us by email at the following address: contact@vavaia.fr

If applicable, you must ensure that you provide VAVAIA with updates or changes to your information, including in particular that relating to your postal and/or electronic address in order to enable us to ship your orders to the correct address and to contact you about it if necessary. VAVAIA may also retain for archiving purposes copies of communications with users of the Site and any response to questions or comments sent to users by our Customer service.

Contact us

If you have any questions about VAVAIA's Privacy Policy and practices regarding the protection of personal data, do not hesitate to contact us on our Site via the "Contact" section or via our Customer service by email at contact@vavaia .Fr

Applicable law - Disputes

This Privacy Policy is governed and interpreted in accordance with French law. The French courts have territorial jurisdiction to hear any dispute relating to the Site with the exception of the rules of special jurisdiction, particularly in the event of a dispute with a consumer. In the event of a dispute concerning the way in which VAVAIA collects and processes your Personal Data, you have the possibility of submitting a complaint to a supervisory authority (the “CNIL” in France located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).